Documents (RAG)

You can upload documents (e.g. PDFs, house manuals) per property. The AI can then search this content (RAG: retrieval-augmented generation) to answer guest questions with details from your own materials.

When to use documents

• House manual — Appliances, WiFi, trash, parking, emergency contacts.
• Policies — Cancellation, extra guests, pets, noise.
• Local guide — Restaurants, transport, tips (if not fully covered by FAQ and attractions).

Documents complement FAQ and rules: FAQ is best for short, frequent answers; documents are for longer or structured content the AI can quote or summarize.

How it works

• You upload files (or paste text) in AI Config → Documents.
• PingTeo indexes the content so it can be searched quickly.
• When a guest asks something, the AI retrieves relevant chunks and uses them to generate a reply. It will not invent details that aren’t in your docs.

Limits

• Storage per property — Your plan may limit total document size (e.g. MB per property). Check Settings or plan details.
• File types — Typically PDF and maybe plain text. Follow the upload options in the dashboard.

Tips

• Clear structure — Headings and short paragraphs help the AI find the right section.
• Up to date — Update or re-upload when you change WiFi, contacts, or rules.
• No sensitive secrets in plain text — Prefer “code sent before arrival” or use a secure channel for codes; avoid hardcoding in shared docs if possible.

Next: Escalation & review — When the AI escalates or asks for review.