Triggers

Automation runs when a trigger fires for a reservation. Each trigger type is configured separately (on/off, timing).

booking_created

• When — When a new reservation is created or first synced into PingTeo.
• Use — Welcome / confirmation message: thank the guest, confirm dates, point to check-in info later.
• Timing — Usually sent once, shortly after the booking exists. You may set a short delay (e.g. minutes) to avoid sending at 3 AM.

before_checkin

• When — X days before check-in, at a set local time (e.g. 2 days before, 10:00).
• Use — Check-in instructions: key/code, address, parking, WiFi, contact.
• Config — “Days before” (e.g. 2) and “Time” (e.g. 10:00 in the property’s time zone).

during_stay

• When — X days after check-in (e.g. 1 day after arrival), at a set time.
• Use — Mid-stay message: “Hope you’re enjoying your stay,” how to reach you, reminders if needed.
• Config — “Days after check-in” and “Time.”

before_checkout

• When — X days before check-out, at a set local time (e.g. 1 day before, 09:00).
• Use — Check-out instructions: time, what to do (keys, trash, etc.), thank-you.
• Config — “Days before check-out” and “Time.”

Enabling triggers

In Properties → property → Automation, you’ll see one block per trigger. Turn each on and set template, days, and time as needed. Only enabled triggers run.

Next: Templates & placeholders — Allowed placeholders and examples.