Templates & placeholders

Automation templates are message text with placeholders that are replaced with real data when the message is sent.

Allowed placeholders

Only these namespaces are supported. Use double curly braces: {{ ... }}.

Guest

• {{guest.firstName}} — Guest first name
• {{guest.lastName}} — Guest last name
• {{guest.fullName}} — Full name
• {{guest.email}} — Email
• {{guest.phone}} — Phone (if available)

Reservation

• {{reservation.checkinDate}} — Check-in date
• {{reservation.checkoutDate}} — Check-out date
• {{reservation.numberOfGuests}} — Number of guests

Property

• {{property.name}} — Property name
• {{property.location}} — Location (if set)

Example template

Hello {{guest.firstName}},

Thank you for your booking at {{property.name}}.
Check-in: {{reservation.checkinDate}}
Check-out: {{reservation.checkoutDate}}

If you have any questions, just reply to this message.

Validation

When you save a template, PingTeo checks that every {{ ... }} uses an allowed placeholder. Unknown or misspelled placeholders (e.g. {{guest.name}}) will cause a validation error. Fix them before saving.

Newlines

Use real line breaks in the template, or \n if the editor supports it, so the sent message is readable.

Next: Rules & conditions — When to append, replace, or escalate.