AI Messaging overview

AI Messaging is the core of PingTeo: an AI agent per property that reads guest messages and generates replies using your rules, FAQ, and conversation context.

What the AI uses

• Agent config — Name, tone, check-in/check-out rules, FAQ, local attractions (see Configure your AI agent).
• Reservation — Guest name, dates, number of guests, property name.
• Conversation history — Recent messages in the thread so replies are coherent.
• Documents (optional) — Uploaded PDFs or text that the AI can search (RAG) for extra detail. See Documents (RAG).

Reply flow

1. A guest message arrives (via webhook or sync).
2. PingTeo checks that the agent is on for that property and the last message is from the guest.
3. The AI generates a reply and may mark it for review (low confidence or “review before send”) or escalation (sensitive intent).
4. Depending on settings: the reply is sent automatically, held for your approval, or not sent (escalation). You see everything in Messages.

Enable or disable

In Properties → select property → AI Config, use the toggle to turn the agent on or off. When off, no AI replies are generated for that property.

Test without a guest

You can try the AI with a sample message in AI Config → Test AI response. Type a question and see the generated reply and confidence.

Next: Configure your AI agent — Set name, tone, rules, and FAQ.