Automate Airbnb messages with AI

If you list on Airbnb and use Beds24 to manage your calendar and messages, you can automate a large part of guest communication with PingTeo: the AI replies for you while you stay in control.

The problem

Guest messages never stop: check-in times, WiFi, parking, local tips, issues during the stay. Replying quickly and consistently improves reviews and saves hours each week—but doing it manually is exhausting, especially with multiple listings.

The solution

PingTeo connects to Beds24 (which syncs with Airbnb and other channels). When a guest sends a message:

1. Beds24 receives it and forwards it to PingTeo via webhook.
2. PingTeo’s AI reads your property rules, FAQ, and the conversation, then generates a reply.
3. You can let the AI send automatically for routine questions, or review before sending. Sensitive topics (refunds, complaints) are escalated to you.
4. The reply is sent back through Beds24 to the guest on Airbnb (or the channel they used).

You get fast, consistent replies without typing every message yourself.

Who it’s for

• Airbnb hosts with one or more listings connected to Beds24
• Short-term rental operators who want to cut messaging workload
• Conciergeries managing multiple properties and need a single place to handle conversations

How to get started

1. Sign up for PingTeo and connect Beds24 with your invite code.
2. Select the properties you want to automate.
3. Configure the AI agent (name, tone, check-in/out rules, FAQ) per property.
4. Enable the agent and set the Beds24 webhook so new messages reach PingTeo in real time.
5. Optional: Set up automation (welcome message, pre check-in instructions) so guests get the right info at the right time.

For step-by-step instructions, see the Quickstart.

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Next: Reduce guest messaging workload — More ways to cut down repetitive messaging.