Scheduling

Automation triggers that are time-based (before check-in, during stay, before check-out) use days and local time so messages go out at a sensible hour in the property’s time zone.

Before check-in

• Days before — e.g. 2 = two days before check-in date.
• Time (local) — e.g. 10:00 = send at 10:00 in the property’s (or account’s) time zone on that day.
• So “2 days before, 10:00” = 10:00 two days before check-in.

During stay

• Days after check-in — e.g. 1 = one day after the guest checks in.
• Time (local) — When on that day to send (e.g. 11:00).
• So “1 day after check-in, 11:00” = 11:00 on the day after arrival.

Before check-out

• Days before check-out — e.g. 1 = one day before check-out date.
• Time (local) — e.g. 09:00.
• So “1 day before check-out, 09:00” = 09:00 on the day before departure.

Time zone

The local time is usually taken from the property or account time zone setting. Ensure that’s correct in Settings so “10:00” is 10:00 where the property is (or where you want messages sent).

Booking created

For booking_created, there’s no “days before/after”; the trigger fires when the booking is created or first synced. You can often set a delay (e.g. 5–10 minutes) so the message doesn’t go out at an odd hour.

Next: Properties — Managing properties in the dashboard.